Privacy Policy

This website is operated by:

Jonathan Hewer and Sarah Henderson

Email: hello@rosecottagedorset.co.uk

For privacy questions, contact us using the details above.

We may collect the following information when you contact us or make an enquiry:

• your name;
• email address;
• phone number;
• booking dates or enquiry dates;
• details about your stay, such as number of guests;
• any message or information you choose to send us.

We may also collect basic technical information when you visit the website, such as your IP address, browser type, pages visited and approximate location, depending on how the website is hosted and whether analytics tools are used.

We use your information to:

• respond to enquiries;
• manage bookings;
• communicate with you before, during or after your stay;
• keep records for accounting, tax and legal purposes;
• improve and maintain the website;
• protect our website and property from misuse, fraud or security issues.

We use your personal information where it is necessary to respond to your enquiry or manage a booking with you.

We may also use information where we have a legitimate interest, such as running and improving the website, responding to messages, keeping business records, and protecting our property and services.

Where we are required to keep records for legal, tax or accounting reasons, we process your information to comply with legal obligations.

If we ever send marketing emails, we will only do this where we have a lawful basis to do so, and you can ask us to stop at any time.

We only share personal information where necessary. This may include:

• website hosting providers;
• email providers;
• payment providers, if used;
• booking platforms, if used;
• cleaners, housekeepers or property managers, where needed for your stay;
• accountants, insurers, legal advisers or public authorities where required.

We do not sell your personal information.

We keep enquiry information only for as long as needed to respond and manage our records.

Booking and payment-related information may be kept for up to 6 years for tax, accounting and legal record-keeping purposes.

Messages that are no longer needed are deleted or securely archived.

Our website may use cookies or similar technologies to make the site work properly, understand how visitors use the site, or improve the user experience.

Essential cookies may be used without consent where they are necessary for the website to function.

The Google Maps embed in the area section is only loaded after you choose to load it. Your choice is remembered locally in your browser so that the map can load on future visits.

If we use non-essential cookies, such as analytics or marketing cookies, we will explain this and ask for consent where required. The ICO says organisations must tell people if they set cookies, explain what they do, and get consent unless an exemption applies.

Some service providers, such as website hosts, email providers or analytics providers, may process information outside the UK. Where this happens, we aim to use providers that apply appropriate safeguards for personal data.

You have rights over your personal information. These may include the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete information in certain circumstances;
• object to or restrict certain uses of your information;
• withdraw consent where we rely on consent.

The ICO states that individuals have the right to be informed about how their personal data is collected and used, including purposes, retention periods and who data is shared with.

Please contact us first if you have a concern about how we use your personal information.

You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator.

We may update this privacy policy from time to time. The latest version will be available on this website.